Simplifying IT Support at Valard
Q&A With Jason Kwan
Jason Kwan, Senior Manager, Information Technology at Valard, provides a clear overview of how employees can access IT support, submit process improvements, and stay cyber-aware in today’s fast-paced work environment.
How do I request a new system, tool, or process improvement?
Employees should reach out to their direct managers, directors, or supervisors, who will help complete the necessary forms. Submissions then go through a review process with Valard’s Executive leadership team to ensure alignment with broader business goals, current systems, and planned integrations.
What kinds of cybersecurity red flags should I keep an eye out for?
Vigilance is key to cybersecurity. Employees should carefully examine emails, links, and pop-ups for irregularities, such as spelling errors or unusual phone numbers. Awareness of these red flags can prevent potential cyber threats. If an employee suspects a cyber threat, it is critical to inform someone on the IT team immediately.
Advice from a IT Senior Manager
Our advice is simple: don’t hesitate to reach out. Whether via Microsoft Teams, email, or phone, following up on IT requests is encouraged. Proactive communication ensures timely responses and helps employees return to work faster and more efficiently.